Privacy Policy

Effective Date: June 23, 2025

At FreshFlow, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

When you book a service or contact us, we may collect:

• Your name, phone number, and email address

• Your service address and preferred booking time

• Details about your air conditioning units

• Payment information (where applicable)

2. How We Use Your Information

We use your information to:

• Schedule and manage bookings

• Communicate with you (e.g. confirmations, reminders, follow-ups)

• Process payments

• Improve our services

3. Third-Party Services

We may use trusted third-party platforms to help us manage bookings, payments, customer communications, and operations. These tools may store or process your data on our behalf. Examples may include:

• Messaging tools (e.g. WhatsApp Business)

• Payment processors (e.g. PayMe, FPS, bank platforms)

• Scheduling or form tools (e.g. Google Forms)

We do not sell, rent, or trade your personal data to any third parties.

4. Data Security

We take reasonable steps to protect your data from loss, misuse, or unauthorized access. While no system is 100% secure, we work only with trusted service providers and limit access to your data.

5. Your Rights

You have the right to:

• Request access to the data we hold about you

• Ask for corrections if your information is inaccurate

• Request deletion of your data (where applicable)

To exercise these rights, please contact us at hello@freshflow.so.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

If you have any questions or concerns, please contact us directly at